Serene Care Solutions – SMS Terms & Conditions

Last updated: November 2025

These SMS Terms & Conditions (“Terms”) describe how Serene Care Solutions Inc. (“we,” “us,” or “our”) uses text messaging (SMS) to communicate with clients, caregivers, applicants, and individuals who opt in to receive messages from us.

By opting into SMS from a web form, intake form, application, or any other method, you agree to these Terms.

1. Types of Messages You Will Receive

By opting in, you agree to receive informational SMS messages related to:

  • Appointment reminders
  • Caregiver/visit scheduling
  • Service updates
  • Documentation requests
  • Customer care/support communications
  • Onboarding and employment-related updates (for applicants or staff)
  • General CFSS-related communication

We do not send promotional or marketing messages.

2. Message Frequency

Message frequency may vary depending on your engagement with our services, but will remain reasonable and service-related.

3. Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.
We are not responsible for any charges associated with SMS messages.

4. Opting Out

You may opt out of SMS communications at any time by texting:
STOP
After opting out, you will receive one final confirmation message.

5. How to Get Help

For support, text HELP at any time or visit our website:
https://www.serenecaresolutions.com

6. Privacy

Your privacy is important to us.
Please review our full Privacy Policy here:
https://serenecaresolutions.com/serene-care-solutions-inc-privacy-policy/

As required by carrier guidelines:
SMS consent is not shared with third parties.

7. Eligibility

You must be the owner or authorized user of the mobile number you provide.
By opting in, you confirm that you have the authority to consent to SMS messaging.

8. Changes to These Terms

We may update these Terms from time to time. Changes will be reflected on this page with the updated date above.

9. Contact Information

For questions or concerns about these Terms, contact:
Serene Care Solutions Inc.
Email: admin@serenecaresolutions.com
Phone: 612-208-3291
Website: https://www.serenecaresolutions.com