Serene Care Solutions Inc. – Privacy Policy

Last updated: November 2025

Serene Care Solutions Inc. (“we,” “our,” or “us”) is committed to protecting the privacy of our clients, caregivers, applicants, and website visitors. This Privacy Policy explains how we collect, use, and safeguard your personal information.

1. Information We Collect

We may collect the following types of personal information:

Information you provide directly

  • Name
  • Phone number
  • Email address
  • Home address
  • Date of birth (for applicants/employees)
  • Care-related information needed for services
  • Employment application details
  • Documents uploaded through our forms
  • SMS communication preferences

Information collected automatically

  • IP address
  • Device information
  • Browser type
  • Pages visited on our website

SMS information

  • Phone number used for messages
  • Message content you send to us
  • Message interaction data (e.g., replies, timestamps)

2. How We Use Your Information

We use personal information for:

  • Providing CFSS services and client support
  • Scheduling visits and service coordination
  • Processing caregiver and QP applications
  • Sending important service-related updates
  • Verifying identity for service and employment purposes
  • Compliance with Minnesota DHS and federal requirements
  • Communicating via SMS for service updates, reminders, and support
  • Improving our website and customer experience

We do not sell or rent your personal information.

By providing your phone number, you may receive text messages related to:

  • Appointment scheduling
  • Visit reminders
  • Caregiver updates
  • Documentation requests
  • Customer support

Message and data rates may apply.
You may opt out at any time by replying STOP.

Required Carrier Disclosure:

SMS consent is not shared with third parties.
We do not share text message opt-ins with outside organizations, affiliates, or marketing partners.

4. Who We Share Information With

We may share personal information only with:

  • Minnesota DHS (when required for CFSS compliance)
  • Background study providers
  • EVV and care management platforms we use
  • Payroll and HR systems used for employees
  • Service providers assisting with website, communications, or secure data storage

We do not share or sell personal information to advertisers or marketing companies.

5. Data Security

We use administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse.

6. Your Rights

Depending on Minnesota and federal laws, you may request:

  • Access to your personal information
  • Corrections to your information
  • Deletion when legally appropriate

Requests can be made by contacting us at:
Email: [your email]
Phone: [your phone number]

7. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last updated” date.

8. Contact Us

If you have questions about this Privacy Policy, contact:
Serene Care Solutions Inc.
5901 Brooklyn Boulevard STE LL107
phone: 612-208-3291
admin@serenecaresolutions.com